Refund policy

When you'll get a refund

• You bought the same pattern twice by accident. The duplicate is refunded.
• There's a problem with the file: it won't open, pages are missing, or it isn't the pattern you ordered. It will be fixed or replaced, and if that can't be done, you'll get a refund.

When you won't

Because you get the pattern immediately, and you confirm at checkout that this ends your 14-day right to cancel, refunds aren't given if you simply change your mind or bought the wrong pattern. If you find a pattern hard to follow, get in touch anyway. Natagor is happy to help, and many of her designs have free video tutorials on YouTube.

How to ask

Reply to your order email, or email with your order number and what's wrong. Refunds go back to the card or account you paid with. Your bank may take a few days to show it.

Payments are handled by Onelink, Stripe's reseller service, so you can also ask for help through the support link on your Onelink receipt within 60 days of your purchase. They'll check with Natagor.

Your legal rights

This policy doesn't affect your rights under the Consumer Rights Act 2015 or the consumer law where you live. Digital content must be as described, fit for purpose and of satisfactory quality.